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From the College: Practice Page: Cross-Train Staff to Improve Practice Management
Having a well-rounded staff is beneficial to you and your patients and can lead to higher productivity and enhanced team spirit. Building your staff starts with hiring people who are efficient and have the desire to learn. Be sure to let potential employees know up front that cross-training will be a part of their job function to set the expectation.
Features: Patient-Driven Care
When Sharon Argwings-Kodhek was told in 2007 by a physician in her native Kenya that she had a thyroid problem, her United States–based uncle, also a physician, became suspicious. Her symptoms were fatigue, pain in all of her muscles, weight loss, knee problems, and a tingling sensation in her fingers that progressed to pain.
From the College: Rheumatology Practice Pearls: Defusing the Angry Patient
Providing the best medical care is at the forefront of every physician’s mind. Regardless of this, your patient may still get very upset or angry.
Standard clinical practice diverges from evidence-based recommendations for patients with osteoarthritis (OA), according to research published in the January 2011 issue of Arthritis Care & Research.
Departments: An 'Idea Factory' Focused on Patient Care
For a person who claims she “fell” into rheumatology, Patricia “Trish” Cornell, BSc, has influenced treatment processes in a remarkably short time. Cornell, the senior rheumatology practitioner at Poole Hospital National Health Service (NHS) Foundation Trust in Dorset, England, joined the rheumatology unit there in 1998. Since that time, she’s been instrumental in organizing the outpatient teams that manage the day-to-day care of patients with inflammatory arthritis. She...
At the 2010 ACR/ARHP Annual Scientific Meeting in Atlanta, the ACR and ARHP honored a group of distinguished individuals who have made significant contributions to rheumatology research, education, and patient care. The Rheumatologist spoke with the winners about their individual contributions to advancing rheumatology. This month, we’ll meet the ACR award winners, and in a future issue, we’ll meet the ARHP winners.
Columns: An Argument Worth Having
From the College: PRACTICE PAGE: Improving Patient Flow
Two techniques you can use to improve patient flow are flow mapping and cycle-time measurement. Flow mapping requires practice staff to walk through the practice and take notes about what a patient experiences during a visit. This allows you to understand the flow from the patient’s point of view. Key things to record are experiences and impressions of the practice from start to finish, such as observations of customer service, right down to the paperwork and equipment used.
From the College: Opting Out of Medicare
Physician costs have been on the rise since 2001, while Medicare reimbursements have only risen by 1%. With the impending 23% cut in Medicare reimbursement, more and more physicians are weighing their options. However, making a decision to opt out of the Medicare program should be done carefully and with full understanding of what is involved
Departments: Metrics in Rheumatology
From his seminal work demonstrating the role of lymphocytes in rheumatoid arthritis (RA) to the development of a composite index for individual improvement in RA to his work with the Food and Drug Administration (FDA) Arthritis Advisory Committee developing guidelines to test new drugs, the contributions of Harold E. (“Hal”) Paulus, MD, have both paralleled and shaped the maturation of modern rheumatology.