Video: Every Case Tells a Story| Webinar: ACR/CHEST ILD Guidelines in Practice

An official publication of the ACR and the ARP serving rheumatologists and rheumatology professionals

Practice Support

Subcategories:Billing/CodingEMRsFacilityInsuranceQuality Assurance/ImprovementTechnologyWorkforce

Rheum With a View

Richard S. Panush, MD  |  

Panush’s perspectives on selections from the literature

Ethics FORUM

Elizabeth A. Kitsis, MD, MBE, Michele Meltzer, MD, MBE, and C. Ronald MacKenzie, MD  |  

Understanding the challenges in rheumatology today

Audited by a Recovery Auditor Contractor—Now What?

Melesia Tillman, CPC, CRHC, CHA  |  

The word audit seems to put fear into the hearts of many physician practices across the country—and it shouldn’t. If you are prepared for an audit, your practice will run more smoothly from both a financial and personnel standpoint.

Practice Page: Improving Patient Flow

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Two techniques you can use to improve patient flow are flow mapping and cycle-time measurement. Flow mapping requires practice staff to walk through the practice and take notes about what a patient experiences during a visit. This allows you to understand the flow from the patient’s point of view. Key things to record are experiences and impressions of the practice from start to finish, such as observations of customer service, right down to the paperwork and equipment used.