The Bottom Line
Most patient-centered strategies are nothing new; they’re mostly inexpensive tactics that have been promoted for years. Still, they tend to be ignored by the medical community.
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“The things we were encouraging 10 years ago [are the same things] we’re still encouraging: to make patient visits about the patient and to make their experience positive,” Ms. Weinstock says. “The bottom line is treating patients with respect and kindness. That will never change.”
Carol Patton is a freelance writer based in Las Vegas.