Other common problems include frequent system refreshes, Ratwani said. “If you’re about to click on a patient’s name, the system refreshes and you may click on the wrong patient’s name. You may get the lab test for a different patient entirely.”
“It’s difficult to point the finger at one stakeholder,” Ratwani said. “Vendors need to be employing more rigorous processes, and authorized certification bodies, groups charged with reviewing the results of reports and certification of products, need to have clearer guidelines.”
“This problem has been around for as long as we’ve had EHRs,” Magrabi said.
“People can think about being able to pick up their smartphone and use it without needing a half day of training, but you need that for EHRs,” she said.