The employee handbook establishes important procedures governing the keeping of work hours, tabulation of wages, administration of paid and unpaid leave, lines of reporting by which employees can make their concerns known (including complaints of harassment and discrimination), and the process by which the employer will investigate and resolve those concerns. The handbook sets standards as to confidentiality, work rules, and attendance requirements. More generally, the employee handbook lends a sense of predictability as to the employer’s expectations and serves the strong interest of making employees feel as if they are being treated fairly. Although this varies from state to state, established policies regarding disability accommodation, discrimination and harassment, wage and hour compliance, and leave administration are often required by law.
Job Description
Job descriptions are frequently overlooked when new practices are focused on setting up shop. The job description is the employer’s outline of the qualifications and skills necessary for the position and the essential duties and physical requirements of the job. A good job description is normative insofar as it makes clear to the employee your expectations. It also spells out important information regarding wage and hour compliance (e.g., Is this an exempt or nonexempt position?), disability accommodation, and workers’ compensation (e.g., What job duties can we eliminate so that an employee with a physical limitation can remain at work?). In many employment-related lawsuits, the central dispute is the issue of what the basic expectations of the job were. The job description is your opportunity to document the objective requirements of the position.
Evaluation Form
While it is best practice for job evaluations to be done in person, all that remains from those meetings years later is the written account of how the employee performed in the past. Think critically about how well your job evaluation form captures an employee’s job performance. From a basic standpoint, everyone appreciates tangible feedback of performance in the workplace. Ask yourself: Does the job evaluation form speak clearly to your employees? Does it provide a platform to point out examples of jobs well done as well as areas that require improvement? Does it provide an opportunity to outline tangible next steps by which the employee can reach an appropriate level of performance?
Often, job evaluations involve scoring performance by nonmeaningful numbers, for example, 1 to 5, with 1 being poor performance and 5 being excellent work. While scoring is tangible, consider carefully whether it captures the nuances of an individual employee’s job performance and supplement these scores with written narratives as necessary. In the event of termination, job evaluations should tell the story of how you pointed out performance issues clearly. A comparison of different employees’ job evaluations should make clear that you have been consistent in your expectations.
Employment Agreement
Most employers are operating in jurisdictions where at-will employment is the rule. Form agreements, however, often skew that default rule. While the employee handbook and job descriptions are, by their nature, living documents that can be amended at the employer’s discretion, employment agreements that are not written carefully bind employer and employee alike. Consider carefully whether an employment agreement is necessary and, if it is, what commitments you make. In some instances, employers find it to be in their best interest to secure certain postemployment commitments through form agreements, such as limitations on the employee’s ability to compete with the employer (i.e., covenant not to compete), solicit the employer’s patients, or reveal confidential information. The extent to which such commitments (often called “restrictive covenants”) are enforceable depends on the state in which the practice is located (or possibly the state where the employee resides, if different). If you feel that enforcement of postemployment continuing obligations is a priority, then you should outline those terms at the time of hiring.
