Video: Superheroes, Secret Identities & You| Webinar: ACR/CHEST ILD Guidelines in Practice

An official publication of the ACR and the ARP serving rheumatologists and rheumatology professionals

Practice Page: Cross-Train Staff to Improve Practice Management

  |  Issue: April 2011  |  

Financial: Your practice can save $30,000 to $50,000 a year on temporary staff if your full-time staff is efficient in various areas of the practice.

Operation consistency: Coverage during employee vacations or leave ensures your practice continues to operate smoothly.

ADVERTISEMENT
SCROLL TO CONTINUE

Promotion of teamwork: Cross-trained staff can more fully appreciate their colleagues’ work, which may translate into higher levels of workplace respect.

Productivity and patient satisfaction are the keys to a well-managed practice. Cross-training staff can be a big advantage to meeting goals and expectations and can provide value to employees and boost morale in the office. Make sure you have a well-organized and thorough plan involving staff before anything is implemented.

ADVERTISEMENT
SCROLL TO CONTINUE

If you have questions related to practice management, contact the ACR’s practice management department at (404) 633-3777 or [email protected].

Related Articles

    Optimize Patient Scheduling

    Optimizing patient schedules is a continuous process that is critical to physician efficiency and satisfied patients. Taking inventory of the scheduling trends in your practice can have a positive influence on tackling appointment templates, which determines patient flow that affects your revenue.

    Revenue Cycle Management in Physician Practice Improves with Staff Communication, Training

    One month has passed since the U.S. healthcare system overcame a historical milestone with the conversion from billing ICD-9-CM to ICD-10-CM. Although the transition to ICD-10 had a major impact on coding operations, its far-reaching tentacles go beyond coding alone and are deeply rooted in the entire revenue cycle. There is room to criticize the…

    Practice Page: What PQRI Means to Rheumatologists

    The Physician Quality Reporting Initiative (PRQI) is a voluntary quality reporting program initiated by the Centers for Medicare and Medicaid Services (CMS) in 2007. CMS provides bonus payments to eligible providers who successfully report on applicable PQRI measures. For 2010, rheumatologists who successfully participate in PQRI can earn an incentive payment of 2% of the…

    Practice Page: Improving Patient Flow

    Two techniques you can use to improve patient flow are flow mapping and cycle-time measurement. Flow mapping requires practice staff to walk through the practice and take notes about what a patient experiences during a visit. This allows you to understand the flow from the patient’s point of view. Key things to record are experiences and impressions of the practice from start to finish, such as observations of customer service, right down to the paperwork and equipment used.