The final step, patient check-out, should be quick and come directly to the point. This requires staff that is respectful, knowledgeable, and efficient. To minimize the check-out process, have patients pay co-pays and other outstanding payments at check-in so that scheduling follow-up visits, lab work, refills, or other arrangements is all that is left to be done at check-out. Always make sure patients leave satisfied, with all of their concerns and questions answered.
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Explore This IssueDecember 2010
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It is important to look at specific areas that can improve quality of care and patient satisfaction. The competency and professionalism of staff are contributing factors to time and efficiency—something very important to patients. Improving patient flow can impact your bottom line and increase patient and staff satisfaction.
For additional information on improving patient flow, contact Laura Snapp at firstname.lastname@example.org or (404) 633-3777, ext. 119.