For questions or additional information on this topic or other practice management questions, contact Antanya Chung, CPC, CPC-I, CRHC, CCP, at [email protected] or (404) 633-3777, ext. 818.
Staff | Issue: March 2011 |
For questions or additional information on this topic or other practice management questions, contact Antanya Chung, CPC, CPC-I, CRHC, CCP, at [email protected] or (404) 633-3777, ext. 818.
Studies suggest that physicians rate between 10 and 15% of patient visits “difficult.”1 This is important for a variety of reasons: Patient satisfaction is a frequently measured parameter, and poor interactions may lead to bad ratings. Personal satisfaction on the part of the provider is also an issue, and frustrating interviews can leave the physician…
How to smooth tough patient encounters
Building relationships with your referring physician pool and their staff should increase the number of quality referrals you receive. Rheumatologists and health professionals should personally introduce themselves to referring doctors in the community. Networking and increasing involvement within the community also builds your reputation and markets your services. Existing patients play a significant role because word of mouth is a powerful tool for referrals to your practice.
The Lupus Foundation of America bestows awards to Drs. Jane Salmon, George Tsokos for outstanding contributions to research