“While they might opt to text or e-mail, this generation is very adaptable to other generations’ communication preferences, as long as they are learning,” Mr. Walter says. “They understand the value of face-to-face conversations, but need to be taught how to conduct these conversations due to their workplace immaturity.”
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Despite their differences, many commonalities exist among these five generations and their attitudes toward work, Mr. Walter concludes. “Working is a vehicle for personal fulfillment, not just a paycheck, and workplace culture is important to every generation. Therefore, leaders should foster and develop a positive workplace culture, so employees can openly and honestly communicate. The only difference may be whether [the communication is via] a phone call, text or in-person conversation.”
Karen Appold is a medical writer in Pennsylvania.
Birth Years for Each Generation
- Traditionalists (born before 1946)
- Boomers (born 1946 to 1964)
- Generation X (born 1965 to 1976)
- Generation Y (born 1977 to 1995)
- Generation Z (born 1996 and later)
Source: The Center for Generational Kinetics. Generational breakdown: Info about all of the generations. An intro to generations: 10 FAQs on generations. 2016.