Effective Communication among Different Generations

“While they might opt to text or e-mail, this generation is very adaptable to other generations’ communication preferences, as long as they are learning,” Mr. Walter says. “They understand the value of face-to-face conversations, but need to be taught how to conduct these conversations due to their workplace immaturity.”

All Together Now
Despite their differences, many commonalities exist among these five generations and their attitudes toward work, Mr. Walter concludes. “Working is a vehicle for personal fulfillment, not just a paycheck, and workplace culture is important to every generation. Therefore, leaders should foster and develop a positive workplace culture, so employees can openly and honestly communicate. The only difference may be whether [the communication is via] a phone call, text or in-person conversation.”

Karen Appold is a medical writer in Pennsylvania.