The authors note the average physician spends 44% of the clinical visit facing the computer. Medical scribes may be able to reduce this documentation burden, but for every hour physicians provide direct clinical face time to patients, they spend an additional two hours on EHR and deskwork within the clinic day. The problem is exacerbated by the fact that the typical physician also spends an additional one to two hours of personal time performing computer and clerical work each night.3
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Explore This IssueJuly 2018
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These findings have led some in the healthcare community to call for staffing and scheduling changes that reflect the shift in physician time. Billing should reflect that physicians now seem to equally allocate their time between face-to-face ambulatory care visits and desktop medicine work. Unfortunately, the current payment policy reimburses office visits, laboratory work and procedures, but largely overlooks the desktop medicine work that appears to be taking a toll on physicians. One possible solution is to use EHR access logs to identify discrete, time-stamped activities and use the information to better understand the time necessary for various processes of care and make suggestions for payment reform.
The Medicare Access and Children’s Health Insurance Program (CHIP) Reauthorization Act of 2015 may make it possible to move away from payment for visits only and allow for reimbursement of critical aspects of patient care that occur outside the visit. A growing body of research suggests that such a change in physician payment policy is warranted and perhaps the EHR access logs could serve as a simple and unobtrusive way for healthcare delivery systems to quantify how clinicians spend a significant portion of their day.
The movement toward a value-based payment system may both ameliorate the negative effect of documentation on physician workflow and provide compensation for the remaining EHR burden. However, Dr. Downing and colleagues worry that this concept misses a critical piece of the puzzle. They note EHR vendors have responded to federal stimulus by creating robust financial and compliance features while simultaneously compromising usability features. This approach has created an undue burden on physicians and contributed to their burnout. They suggest what is needed is a revision of regulatory requirements, as well as EHR platforms that focus on the needs of physicians.