Nobody likes waiting to see their physician. In fact, a whopping 97% of patients are frustrated by wait times at the doctor’s office, a study has reported.1 That’s a lot of unhappy patients.
Explore this issueDecember 2015
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Fortunately, a practice can do many things to help keep patient appointments on time—beginning with proper scheduling techniques and monitoring patients’ progress during appointments.
Charlene K. Mooney, a consulting executive with Halley Consulting Group, a physician practice management and consulting firm in Columbus, Ohio, advises having a flexible, rather than a set, schedule, because this allows for adjustments to the time and length of appointments to fit patient needs. This entails having time slots with different amounts of time available for appointments. For example, a new patient should be scheduled in a longer time slot, and a patient having a blood pressure check would have a much shorter appointment.