Missed appointments have long been a problem for rheumatology practices. A recent poll from the Medical Group Management Association (MGMA) found no-shows were the single biggest challenge reported by practice leaders, with 44% of respondents citing the issue.1
Explore this issueNovember 2018
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If a patient does not come to the office when scheduled, it starts a cascade of events with impacts on the patient, the practice, other patients and even the healthcare system as a whole. One issue is the financial impact on the practice. As with airlines, when the time of the appointment (or flight) passes, there is no way to recoup those financial losses.
No Shows & Practice Income
“I see around 30 people a day, and if 10% do not arrive, that is three slots a day that aren’t producing revenue,” says Adam J. Grunbaum, DO, FACOL, FACR, physician/owner of Gulf Coast Rheumatology PLLC, Trinity, Fla. “It never seems to be a big deal that day. But three a day is 60 patients missed over 20 working days a month, and it adds up.”