Video: Every Case Tells a Story| Webinar: ACR/CHEST ILD Guidelines in Practice

An official publication of the ACR and the ARP serving rheumatologists and rheumatology professionals

  • Conditions
    • Axial Spondyloarthritis
    • Gout and Crystalline Arthritis
    • Myositis
    • Osteoarthritis and Bone Disorders
    • Pain Syndromes
    • Pediatric Conditions
    • Psoriatic Arthritis
    • Rheumatoid Arthritis
    • Sjögren’s Disease
    • Systemic Lupus Erythematosus
    • Systemic Sclerosis
    • Vasculitis
    • Other Rheumatic Conditions
  • FocusRheum
    • ANCA-Associated Vasculitis
    • Axial Spondyloarthritis
    • Gout
    • Psoriatic Arthritis
    • Rheumatoid Arthritis
    • Systemic Lupus Erythematosus
  • Guidance
    • Clinical Criteria/Guidelines
    • Ethics
    • Legal Updates
    • Legislation & Advocacy
    • Meeting Reports
      • ACR Convergence
      • Other ACR meetings
      • EULAR/Other
    • Research Rheum
  • Drug Updates
    • Analgesics
    • Biologics/DMARDs
  • Practice Support
    • Billing/Coding
    • EMRs
    • Facility
    • Insurance
    • QA/QI
    • Technology
    • Workforce
  • Opinion
    • Patient Perspective
    • Profiles
    • Rheuminations
      • Video
    • Speak Out Rheum
  • Career
    • ACR ExamRheum
    • Awards
    • Career Development
  • ACR
    • ACR Home
    • ACR Convergence
    • ACR Guidelines
    • Journals
      • ACR Open Rheumatology
      • Arthritis & Rheumatology
      • Arthritis Care & Research
    • From the College
    • Events/CME
    • President’s Perspective
  • Search

Tips on Offering Constructive Criticism to Employees

Karen Appold  |  Issue: October 2015  |  October 14, 2015

Ms. Berger: Use the sandwich approach: Start by saying something positive, then give constructive criticism in the middle, and then end with a positive statement. In this instance you could say, “We’re happy you’re personable and get to know patients, but there are boundaries as professionals that we need to put into place. It’s not really appropriate for you to share personal information, especially with patients.” Mention where the boundaries are. Then, end by saying, “You’re a wonderful employee, and everyone loves that you are personable, but there is a difference [between being nice and] sharing things that aren’t appropriate.”

Dr. Greer: First of all, I would tell the nurse that being friendly and empathetic is encouraged and we appreciate her efforts to put patients at ease. I would, however, tell her politely that discussing personal information is not something that our group condones and is not in our employee policy manual. I would also remind her that in a busy practice we need to keep work flowing in a positive direction.

ad goes here:advert-1
ADVERTISEMENT
SCROLL TO CONTINUE

Mr. Gallagher: First, describe her the way she would describe herself—with respect, such as, “I can see that you are very comfortable sharing what is going on in your life with other people.” Then normalize it, “I can see where this builds good relationships with some people.” Finally, invite her to solve the problem with you: “I have noticed that some people are a little uncomfortable with discussing too much personal information. Have you noticed this, too? I’m wondering how a naturally outgoing person like yourself might make these patients feel more comfortable—what do you think?”

Scenario No. 3 Room for Improvement

Although a long-time employee was thrilled to be promoted, she is not meeting your expectations. How can you tell her she needs to improve without diminishing her positive attitude?

ad goes here:advert-2
ADVERTISEMENT
SCROLL TO CONTINUE

Mr. Gallagher: Instead of telling her that she is doing a poor job, ask her to show you how she does her work—then painlessly troubleshoot it by showing her a better way to do it or educating her on how she can meet your expectations. This is exactly how many successful major league coaches get the best out of their athletes—they are always showing them a better way without criticism or disrespect.

Ms. Berger

Ms. Berger

Ms. Berger: Use the sandwich approach, by first noting that you understand it’s a new position and it can take a while for everyone to learn new responsibilities. However, these are few areas to prioritize and work on. Give focus and direction of what to start with. End with, “I know you’re trying very hard.”

Page: 1 2 3 4 5 6 | Single Page
Share: 

Filed under:Practice SupportProfessional TopicsWorkforce Tagged with:PhysiciansPractice Managementrheumatologists

Related Articles

    How Rheumatologists Can Improve Patients’ Satisfaction, Patient Care, and Survey Scores

    October 10, 2016

    Many reasons exist to strive for high patient satisfaction, including those related to maintaining certification requirements, risk management, reimbursement and simply having a competitive practice, but the most important one is that by achieving high patient satisfaction, you will find that your patients will be more motivated and more engaged in their individual care, says…

    What’s Driving the Pain? Alternative Approaches to Pain Management

    February 26, 2018

    Patients can experience many different types of pain, and some patients with chronic pain may believe that only opioids will help them. According to Kelly Weselman, MD, the best way to begin managing pain is to determine its root cause and communicate with the patient about the best approach(es) for decreasing their specific pain…

    Advantages, Disadvantages of Private Practice Ownership for Rheumatologists

    June 13, 2017

    When he worked for a multi-specialty practice, Jonathan M. Greer, MD, FACR, FACP, president, Arthritis and Rheumatology Associates of Palm Beach, and affiliate clinical professor of medicine, Nova Southeastern University, Boynton Beach, Fla., found that there were too many restrictions and controls and no way to enhance the revenue stream for rheumatologists. So he moved on…

    8 Ways to Help Your Patients with Medication Costs

    October 18, 2018

    A patient with rheumatoid arthritis (RA) comes to your office and needs a medication. You prescribe it, and the patient’s insurance plan covers it. The patient begins the medication and slowly but surely feels better. Prescribing drugs for a patient should be this simple but rarely is, thanks to the high cost of drugs and…

  • About Us
  • Meet the Editors
  • Issue Archives
  • Contribute
  • Advertise
  • Contact Us
  • Copyright © 2025 by John Wiley & Sons, Inc. All rights reserved, including rights for text and data mining and training of artificial technologies or similar technologies. ISSN 1931-3268 (print). ISSN 1931-3209 (online).
  • DEI Statement
  • Privacy Policy
  • Terms of Use
  • Cookie Preferences