During a conversation, never put callers on hold without asking for and receiving their permission to do so. “If you need to transfer a call, make sure the person to whom you are sending the call is in the office and is able to help the caller,” Ramsey continues.
Explore This IssueJuly 2015
Also By This Author
When answering a call, Wendy Leebov, EdD, managing partner, Language of Caring LLC, Boynton Beach, Fla., advises stopping your work and answering a call within four rings. “Stop any office conversation you may be involved in, and turn your attention to the phone,” she says.