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You are here: Home / Articles / Speak Out Rheum: Are Independent Measures of Patient Satisfaction Reliable?

Speak Out Rheum: Are Independent Measures of Patient Satisfaction Reliable?

May 1, 2014 • By James T. Rosenbaum, MD

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James T. Rosenbaum, MD, is professor of ophthalmology, medicine and cell biology at Oregon Health & Science University in Portland, Ore., and chief of ophthalmology at Legacy Devers Eye Institute, also in Portland.

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Acknowledgments: The author is grateful for financial support from the William and Mary Bauman Foundation, the Stan and Madelle Rosenfeld Family Trust, and Research to Prevent Blindness. The author is grateful to Lisa S. Rosenbaum for constructive comments regarding the content of this essay.

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References

  1. Rosenbaum EE. The Doctor. Random House, New York, 1988.
  2. Rosenbaum LS. The down side of doctors who feel your pain. The New York Times. Oct. 31, 2011.
  3. Rosenbaum LS, Lamas D. Residents’ duty hours—toward an empirical narrative. N Engl J Med. 2012;367:2044–2049.
  4. Rosenbaum LS. How should doctors share impossible decisions with their patients? The New Yorker (online edition), July 5, 2013.
  5. Guss DA, Leland H, Castillo EM. The impact of post-discharge patient call back on patient satisfaction in two academic emergency departments. J Emerg Med. 2013;44:236–241.
  6. Yancy WS Jr., Macpherson DS, Hanusa BH, et al. Patient satisfaction in resident and attending ambulatory care clinics. J Gen Intern Med. 2001;16(11):755–762.
  7. Resnick AS, Disbot M, Wurster A, et al. Contributions of surgical residents to patient satisfaction: Impact of residents beyond clinical care. J Surg Educ. 2008;65(3):243–252.
  8. Kendrick D, Fielding K, Bentley E, et al. Radiography of the lumbar spine in primary care patients with low back pain: Randomized controlled trial. BMJ. 2001;322:400–405.
  9. Fenton JJ, Jerant AF, Bertakis KD, et al. The cost of satisfaction: A national study of patient satisfaction, health care utilization, expenditures, and mortality. Arch Int Med. 2012;172:405–411.
  10. Glickman SW, Boulding W, Manary M, et al. Patient satisfaction and its relationship with clinical quality and inpatient mortality in acute myocardial infarction. Circulation Cardiovasc Qual Outcomes. 2010;3:1.

Pages: 1 2 3 4 | Single Page

Filed Under: Patient Perspective, Practice Management, Quality Assurance/Improvement Tagged With: Fibromyalgia, imaging, Medicare, Metrics, patient care, patient satisfaction, Practice Management, Quality, rheumatologist, surveyIssue: May 2014

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  • How to Leverage Patient Satisfaction

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