Working for Children with Rheumatic Diseases
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Practice Page: Cross-Train Staff to Improve Practice Management
Cross-training practice staff can enhance office functionality and ensure good customer service
Patient-Driven Care
Lupus patient becomes international advocate for better education and care in her home country
An ‘Idea Factory’ Focused on Patient Care
Trish Cornell, BSc, combines clinical and leadership skills to improve patient management
A Wealth of Achievements
ARHP recognizes health professionals for their contributions to the field
Practice Page: Improving Patient Flow
Two techniques you can use to improve patient flow are flow mapping and cycle-time measurement. Flow mapping requires practice staff to walk through the practice and take notes about what a patient experiences during a visit. This allows you to understand the flow from the patient’s point of view. Key things to record are experiences and impressions of the practice from start to finish, such as observations of customer service, right down to the paperwork and equipment used.
ARHP News: Celebrating a Year of Achievements
What an exciting year 2010 has been for the ARHP! We have made amazing progress in education, collaboration, and charting the ARHP’s future. To help you understand what the ARHP leadership and staff are doing on your behalf, I would like to share a few of our accomplishments from the past year.
Networking Opportunities at Annual Meeting
As the 2010 ACR/ARHP Annual Scientific Meeting continues to draw an increasing number of rheumatology physicians and health professionals, it has become vital to create forums that encourage a sense of community and bring value to the networking aspects of the meeting. The ACR and ARHP Annual Meeting Planning Committees continue to strive to provide more venues for meet-and-greets and improved opportunities for both professional and casual interaction among attendees.
Ensuring the Success of Our Rheumatology Practice Community
To meet the ever-changing scope of practice for rheumatology health professionals, the ARHP has created a new Practice Committee to provide the tools you need to advance your practice.
Rheumatology and the Patient-Centered Home
Is it the end of the tunnel or an oncoming train?
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